Q: What is TouchPay.exchange?
A: TouchPay is a leading and secure platform where users can exchange cryptocurrencies, electronic currencies, and fiat currencies in a fast and user-friendly way.
Q: Do I need to complete KYC?
A: Yes, KYC verification is required for most services. It ensures your identity and transactions are protected and compliant with international regulations.
Q: What if I need a refund? Is it possible?
A: Yes. We have a clearly defined refund policy. You can check the refund instructions for each currency directly in the menu section.
Q: Does TouchPay perform AML checks?
A: Yes. TouchPay applies advanced, risk-based AML monitoring, including customer due diligence, transaction screening, and regulatory reporting in line with global compliance standards.
Q: How long does an exchange take?
A: Most of our currency directions are automated,
Q: What currencies are supported?
A: We support popular cryptocurrencies (e.g., USDT(TRC20/PEP20), USDC, BTC, ETH), E-money (e.g. Moneyg Go USD, Volet USD +more ), and selected fiat options depending on your region.
Q: In which countries does TouchPay operate?
A: TouchPay operates in +8 countries, with regional offices and active service coverage across Africa, the Middle East, and Asia.
Q: How can I contact support?
A: You can reach us via Telegram, Email, or the contact form on our website. We respond quickly and professionally.
Q: Is my data safe?
A: Yes. All personal information is encrypted and handled with strict privacy policies. We never share your data unless legally required.
