Privacy Policy
1. Introduction
This Privacy Policy explains how TouchPay.exchange (“we”, “our” or “us”) collects, uses, stores, and protects the personal information of users (“you”, “yourself” or “your”) of our services.
2. Definitions
Personal Information: Any information relating to an identified or identifiable natural or legal person.
Services: Payment and currency exchange services provided by TouchPay.exchange.
3. Collection of Information
We may collect the following types of information:
-Personal Data: Name, email address, telephone number, residential or business address.
– Identification Documents: Passport, national ID, driver’s license, or similar.
– Financial Information: Bank account or card details, wallet addresses.
-Technical Data: IP address, browser type, operating systеm, device data, and site activity logs.
4. Methods of Collection
– Directly from you: Through registration, identity verification, and customer service interactions.
-Automatically: Via cookies and analytical tools when using our website.
-From third parties: Identity verification providers, compliance partners.
5. Use of Information
We may use your personal data to:
-Operate and maintain our services
-Fulfill legal obligations (AML/KYC)
-Enhance service functionality and security
-Communicate updates, offers, or service-related notices (only with your consent)
-Satisfy financial, legal, and tax regulations
6. Storage and Protection of Information
6.1 Retention Period:
-Personal Data: Stored for the duration of your account and up to 5 years after closure
-Identification Documents: Retained for 5 years post-termination
-Financial Information: Maintained for 5 years for compliance purposes
-Technical Data: Retained up to 1 year for systеm performance and security
6.2 Security Measures:
We use strong encryption, access control, and regular audits to ensure data confidentiality and integrity.
7. Sharing Information
We may share personal data with:
-Related entities under TouchPay.exchange
-Banking or processing partners involved in transaction execution
-Legal or regulatory authorities if required
-Merged or acquired services, with user notification in case of policy change
We do not sell your personal data or allow use for third-party marketing.
8. Cookies and Tracking
We use cookies to improve user experience and site functionality. You may modify your browser settings to disable cookies, although some features may be limited.
9. User Rights
-You may request updates or corrections to your data
-You can restrict or object to data processing under applicable laws
-You can request account closure and data deletion. We will process such requests within 5 days unless legal obligations require retention.
Note: We may retain transaction data and AML/KYC-related information in line with legal obligations despite any deletion requests.
10. Updates to this Policy
TouchPay.exchange reserves the right to updаte this Privacy Policy at any time. The latest version will always be available on our website. Continued use of the service indicates acceptance of the revised policy.
Contact Us:
If you have questions about this Privacy Policy, please reach out to [email protected]
