User agreement / terms of service (public offer)
Last updated: [22/12/2025]
1. General provisions
1.1. This User Agreement (hereinafter referred to as the “Agreement”) establishes the terms and conditions governing access to and use of the services provided by Touchpay.exchange (hereinafter referred to as “Touchpay.exchange”, “Service”, “Platform”, “we”, “us”, or “our”).
1.2. This Agreement constitutes a legally binding public offer addressed to individuals and legal entities willing to use the Service for the exchange, purchase, or sale of electronic currencies, fiat currencies, and cryptocurrencies.
1.3. By accessing the Website, registering an account, or submitting an Order, the User confirms that they have read, understood, and fully accepted this Agreement without any reservations or exceptions.
1.4. If the User does not agree with any part of this Agreement, they must immediately discontinue use of the Service.
1.5. The current and valid version of this Agreement is always available on the official website: touchpay.exchange
2. Eligibility and user requirements
2.1. The Service may be used only by individuals who:
- are at least 18 years old;
- possess full legal capacity;
- are not restricted by law from using financial or digital asset services.
2.2. Legal entities may use the Service only through duly authorized representatives acting within their authority.
2.3. The User confirms that the use of the Service is lawful in their country of residence or registration.
2.4. Touchpay.exchange does not provide legal, financial, or tax advice. The User is solely responsible for understanding applicable laws and regulations.
2.5. The Service reserves the right to deny access, suspend accounts, or refuse service at its sole discretion where permitted by law.
3. Terms and definitions
For clarity and transparency, the following definitions apply throughout this Agreement:
- Touchpay.exchange (Service) – an online platform that provides services related to exchanging, purchasing, and selling electronic, fiat, and cryptocurrency assets.
- Website – https://touchpay.exchange
- User / Client – any individual or legal entity that has accepted this Agreement.
- Account – a User profile created on the Website.
- Electronic Currency – digital monetary obligations or assets represented electronically.
- Cryptocurrency – a decentralized digital asset operating on blockchain technology.
- Fiat Currency – government-issued legal tender.
- Payment systеm – third-party financial or digital payment infrastructure.
- Transaction – transfer of funds or digital assets.
- Order – a User request for a Service submitted via the Website.
- Source Currency – the asset provided by the User.
- Received Currency – the asset received by the User.
- Source Account – the User’s wallet or payment account.
- Beneficiary Account – the User’s receiving wallet or account.
- Exchange Rate – the conversion ratio determined by the Service.
- Reserve – assets available to the Service for Order execution.
4. Subject of the agreement
4.1. Under this Agreement, Touchpay.exchange provides Users with the following services:
- exchange of electronic, fiat, and cryptocurrency assets;
- sale of digital or fiat assets to Users;
- purchase of digital or fiat assets from Users.
4.2. The Service acts as a technical and financial intermediary facilitating asset exchange operations.
4.3. Touchpay.exchange does not provide banking services and does not open deposit accounts.
5. Acceptance and entry into force
5.1. This Agreement is considered accepted when the User:
- registers on the Website and confirms agreement; or
- submits an Order for any Service.
5.2. Submission of an Order constitutes full and unconditional acceptance of this Agreement.
5.3. The Agreement enters into force at the moment the Service receives funds or digital assets from the User.
5.4. This Agreement remains valid for an unlimited period unless terminated.
6. Description of services and operation procedure
6.1. General Rules
6.1.1. All Services are provided exclusively via the Website.
6.1.2. The User independently selects exchange parameters and confirms them before submission.
6.1.3. Orders are processed on an irrevocable basis, subject to Payment systеm rules.
6.1.4. The Service is not responsible for delays caused by Payment Systems or blockchain networks.
6.1.5. The User confirms lawful ownership of all funds and assets used.
6.2. Exchange of Electronic and Cryptocurrency Assets
6.2.1. By submitting an Order, the User instructs the Service to exchange the Source Currency for the Received Currency at the displayed rate.
6.2.2. The User must transfer the Source Currency in the exact amount specified.
6.2.3. After confirmation of receipt, the Service transfers the Received Currency.
6.2.4. Service fees are included in the Order and confirmed by the User.
6.3. Sale of Assets to the User
6.3.1. The Service sells assets to the User upon receipt of payment.
6.3.2. Transfer is completed within 24 hours, unless otherwise specified.
6.3.3. Orders not paid within the established timeframe may be canceled.
6.4. Purchase of Assets from the User
6.4.1. The Service purchases assets from the User and transfers the monetary equivalent.
6.4.2. Payment is made within 24 hours of confirmed receipt.
6.4.3. The User agrees not to use the Service for profit-making or commercial purposes, including arbitrage or third-party settlements.
6.4.4. Only personal payment details may be used.
7. User responsibilities
7.1. The User agrees to:
- provide accurate and truthful information;
- comply with applicable laws;
- avoid fraudulent or illegal activity;
- secure access credentials.
7.2. The User is solely responsible for:
- errors in payment details;
- blockchain transaction confirmations;
- losses caused by third-party actions.
7.3. The User understands that cryptocurrency transactions are irreversible.
8. Rates, commissions, and reserves
8.1. Exchange rates are determined by the Service and displayed before confirmation.
8.2. Rates are fixed only for the time indicated during Order creation.
8.3. Asset availability depends on the Service’s reserves.
9. AML, KYT, and anti-fraud measures
9.1. Touchpay.exchange complies with KYT (Know Your Transaction) and anti-fraud standards.
9.2. The Service may suspend transactions, request verification, or withhold funds where suspicious activity is detected.
9.3. Funds may be retained until compliance checks are completed.
10. Refunds and order adjustments
10.1. If the transferred amount differs from the Order, the Service may recalculate the Order.
10.2. Refunds are processed in accordance with the Refund Policy.
10.3. Bank card refunds may take up to five (5) banking days.
11. Limitation of liability
11.1. The Service is not liable for:
- blockchain delays or failures;
- payment systеm interruptions;
- market volatility;
- user errors.
11.2. The Service provides services on an “as is” basis.
12. Force majeure
12.1. The Service is not liable for failure to perform obligations due to force majeure events, including:
- natural disasters;
- war or civil unrest;
- government actions;
- infrastructure failures.
12.2. Obligations are suspended for the duration of such events.
13. Changes to the agreement
13.1. Touchpay.exchange may modify this Agreement at any time.
13.2. Changes take effect upon publication on the Website.
13.3. Continued use of the Service constitutes acceptance of the updated Agreement.
14. Termination
14.1. The User may stop using the Service at any time.
14.2. The Service may terminate or suspend access without prior notice where permitted by law.
15. Final provisions
15.1. This Agreement constitutes the entire agreement between the User and the Service.
15.2. Any disputes shall be resolved through negotiation and, if necessary, in accordance with applicable law.
15.3. By using Touchpay.exchange, the User confirms full acceptance of this Agreement.
